More jobs on the calendar.Less admin on your plate.
You keep doing the work. We answer the calls, follow up on every quote and handle the paperwork, so nothing slips while you're on a job.
No pitch. Just answers.
How the job gets lost.
A call that goes unanswered is often a job that goes to the next company.
A customer needs help.
They often reach out to more than one company before they book.
Phones go unanswered.
Your team is on a job, and the line rings out.
The quote goes cold.
With no follow-up, the decision drifts to whoever stayed in touch.
The job goes elsewhere.
The company that followed up wins the job, not necessarily the cheapest one.
What could missed calls be costing you?
Move the sliders to see a rough estimate for your business.
What we handle for you
Every call gets answered
On a job, after hours, weekends — every call is picked up, qualified, and booked.
Missed-call text-back
Anyone who can't get through gets an instant text so they stop calling the next company.
Quote follow-up
Quotes and service calls get consistent follow-up instead of going cold while the customer decides.
Booking
Appointments land directly on your calendar — no back-and-forth, no double bookings.
One job, handled on a weekend
Illustrative example.
- 10:14:02aInbound call receivedCustomer requests a quote or service call on Saturday.
- 10:14:19aJob details capturedAddress, job details, and preferred timing recorded.
- 10:14:38aAppointment offered & acceptedMonday 10:30a — first open slot on the calendar.
- 10:14:46aFollow-up reminder scheduledAppointment confirmed, team notified, follow-up queued.
Why speed matters.
In Harvard Business Review research on online leads, companies that responded within an hour were nearly seven times as likely to qualify the lead as those that waited an hour longer, and more than 60 times as likely as those that waited 24 hours or more.
Source: Harvard Business Review, "The Short Life of Online Sales Leads" (2011).
Why Optima Solutions
We look before we build
Every home service business handles calls, quotes and follow-up a little differently. We map how yours actually works before we build anything.
Built for your business, not resold
Nothing here is a template with your logo dropped on top. What we build is shaped around your team, your calendar, and your customers.
We stick around after launch
We monitor it, tune it, and adjust it as your business changes — this isn't a tool we hand off and disappear on.
Straight answers
Find out what's slipping through the cracks in your business.
No pitch. Just answers.